Computer reservation system, commonly known as CRS system is basically a web-based application specially designed for travel agents and OTAs to provide their customers 24/7 web interface to search and book the flight tickets, hotel rooms, transfers, cars, bus tickets, event tickets and tour packages. It also supports B2C - end user module, B2B - agent module, B2B2B - sub agents and while-label products from other OTAs. At the backend it connects to various suppliers for inventories of flights, hotels, cars, transfers, bus, vacation and events.
Hotel XML / API - Expedia, GTA Travel, HotelBeds, Tourico, HotelsPro, DOTW, Travco, Kuoni, Miki, Jac Travels, Restel, Bonotel
Bus API – Ticketgoose, Abhibus, Travelyaari, Red bus
Car API- CarTrawler, A2B
Transfers API - GTA & Hotelbeds, Cruise API - MSC, Princess and Carnival.
B2B/B2C/B2B2C Business Models
Travel agents can incorporate various business model while developing online reservation system with various APIs. These business models help them to increase their bookings through various channels. For example a B2C system can expose the travel services to only direct cutomers, where as B2B system can not only expose the contents to its sub-agents who can use your own system to do bookings. A B2B2C business model works for both direct customers as well as sub agents. Based upon your mutual agreement you can set various privileges and offers for various customers and agents.
Comprehensive Admin Console
Bookings and Cancellation Management
Define User Roles & Rights
Vouchers and Invoice management
Backend Profile Management
Staff Login Activation/Deactivation
Staff Booking Reports and Agent Booking Reports
View and search customer’s profiles (booking & cancellation)
Dashboard and search function for all our sub websites booking and activity
General and Sales Report
Admin can also search reports with voucher no. booking date, check-in check-out date, itinerary, agent id, customer name, vendor and commission wise.
Other features of the Web based reservation system includes
Dynamic Rate Display
Multi options for customers
Description of every services
Guest History Profiles
Online Reservation Modification
Credit Card Verification
Confirmation by Email and SMS
How has facebook and twitter has helped travel reservation systems and web portals to grow?
In online travel booking domain or OTA web application portals, one of the eminent changes that we have seen is the impact of social media and the impact that they have on transforming the whole idea of sales of travel deals online. The present time advertisement provides more emphasis on customer engagement and building the very important element of "TRUST" among the customer. Building trust among the customer has been never being such an eminent part of advertisement as it is now. Success of online travel software totally depends on that.